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FAQ

SHIPPING

Applicable shipping fees are established according to volume and weight. Perlimpinpin cannot guarantee that two separate orders to the same address will be combined; it behooves the purchaser to order items together in one order in order to ensure lower shipping fees. Orders are processed within twenty-four (24)hours and delivery is normally made within two (2) to seven (7) business days of purchase. For more remote areas, please allow up to ten (10) business days for delivery. All deliveries are made by Canada Post or Purolator and the aforementioned delays are only estimates and cannot be guaranteed by Perlimpinpin. Only orders within Canada and USA and deliverable by ground will be accepted. If an incorrect address requires that a package be shipped a second time, the resultant costs are borne by the purchaser. 

SHIPPING FEES 15$ flat rate

TRACKING YOUR SHIPMENT

Perlimpinpin will send an email containing a tracking number and confirming that your order has been shipped.

CANCELLATION

All orders can be cancelled at any time before shipping confirmation has been sent. Should you wish to cancel your order, please contact our customer service department at webservice@perlimpinpin.com. Note that our processing and shipping systems are devised to ensure fast and efficient shipping; therefore, no changes or cancellations may be made once the shipping process has begun. 

RETURNS 

Returns may be made within 10 (ten) business days of receiving an order. In order to be returned, products must be returned in their original packaging and condition, and be accompanied by a completed return form.

Items purchased on the website must be returned or exchanged via the website. To do so, contact webservice@perlimpinpin.com and a return form will be sent by email. Reimbursement is normally completed within 5 (five) days of Perlimpinpin’s receipt of the goods to return. Only the value of the items returned will be credited. The original order’s shipping fees are not reimbursed and the purchaser remains liable for such fees.  Please note that in the case of items reduced by 50% or more, all sales are final.

Every baby is unique. Some have higher natural body heat than others.  The following information about TOG rating  might help easily choose the best underwear in which your baby will feel most comfortable. The most important thing is to make sure that baby is never too hot. Remember, this is a guide only, it is possible that you will have to adjust according to the unique body heat of your baby.

Bamboo has an incredibly soft texture and outstanding breathability. By its natural features, bamboo fiber is called an "intelligent" fiber. It evaporates excess moisture while maintaining the comfort of a tempered body heat. This makes it the preferred textile for delicate baby skin, especially those who have eczema.

Moreover the fast growing root network (in dedicated agricultural fields) allows a very fast regeneration; no need to add fertilizers or chemicals to help grow. This brings to a very low environmental impact.

Our bamboo fiber is Oeko-tex certified. This is a certification system by an internationally recognized & independent firm.

The main purpose of this organization is to ensure compliance and safety of ingredients and processes used in textile manufacturing process.

Here's how :

* Various tests to detect the presence of: banned azo dyes, formaldehyde, pentachlorophenol, cadmium, nickel, lead and several other harmful chemicals on the fiber.

* Regular visits to factory sites to ensure they meet sensible requirements in a sustainable manner to the responsible use of chemicals. No chemicals are released into the nature and no worker is exposed to chemicals (closed loop).

The more sensitive the contact of a product with the skin is the more restrictive the ecology and human requirements are. For our bamboo, the level to be respected is the highest (Classified 1) since the fiber is intended for baby use. 

This is a way of converting the fiber into a textile. Bamboo fiber alone cannot be spun , it needs to be extracted , then transformed to make it a textile. Its many properties make it a sensible choice for today's parents: softness, breathability, antibacterial, hypoallergenic, UV rays protectant, minimizes CO2 emissions and generates more oxygen than most trees. 

Of course! Bamboo fiber is naturally breathable and wicks moisture away from the skin. Due to the precious properties of the fiber, the bamboo fabric allows moisture to evaporate quickly into the air. Its touch is silky and incomparably comfortable.

Bamboo is a natural & renewable material; Ecological, 100% biodegradable, it grows without the need for pesticides or chemicals. Bamboo grows extremely fast, up to one foot per day! Bamboo fiber is naturally antibacterial, hypoallergenic and regulates body temperature. It is also resistant to mold, thanks to its porosity. It is a breathable fabric that also lets moisture and perspiration evaporate. Viscose from bamboo is considered ecological as its primary source is naturally renewable!

Many new borns love to be swaddled. This involves wrapping baby in a square blanket with a simple technique. This "cocoon" will now offer womb-like comfort. This technique soothes baby in a unique way. It can also promote a healthy sleeping routine by helping manage the Moro reflex often present during the first months of baby's life.

It is recommended to avoid swaddling when the baby becomes more active, doesn’t seem to be comfortable or if she starts to roll-over. It is now time to transition to the Perlimpinpin sleep bag  to keep his little feet warm!